Tactix24 - CX Survey

Thank you for taking part in our survey. Ipsos (global market research firm) has been appointed by Absa to survey your experience. We appreciate your feedback.
Please answer the questions below:

How easy is it to use our website?

Very difficult

Very easy

How would you rate your satisfaction with our website?

Not satisfied at all

Extremely satisfied

To what extent did absa.co.za meet your expectations?

Did not meet my expectations

Met my expectations

Exceeded my expectations

Based on your recent interaction, are the instructions on how to perform certain functions and/or access information on our website, useful and easy to understand?

Yes

Were you able to get assistance easily while using our website, if required?

Yes

I did not need assistance

Were you able to find the information that you required on absa.co.za without any difficulties or problems?

Yes

Did you experience any system issues the last time that you used absa.co.za?

Yes

Is there anything else that we can do to improve your overall experience of absa.co.za? Please give as much detail as possible.

Questionnaires are conducted confidentially. To enable Absa to improve their service, may we have your permission to provide your identity together with the answers you have given us in this interview to Absa?

Yes

Please provide us with the following:

Name

Surname

Cell

Submit

Ipsos South Africa
http://www.ipsos.com/en-za/

As Ipsos is an approved research partner, Absa ensures that Ipsos meets Absa's high standards of data privacy at all times – you can find the Absa Data Privacy Statement on www.absa.co.za. You can find the Ipsos privacy policy and disclaimer at https://www.ipsos.com/en-za/privacy-data-protection. If you have any questions regarding this specific survey sent to you by Ipsos Research (Pty) Ltd, Building 3 and 4, Prism Business Park, Ruby Close, Fourways, 2055, South Africa, on behalf of Absa, please send an email to ZA-CXSurveys@ipsos.com.