Which service did you use?
How easy is it to transact using Absa Online?
How was your overall experience when using Absa Online?
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Not satisfied at all
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Extremely satisfied
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To what extent did the Absa Online banking platform meet your expectations?
Did not meet my expectations
Met my expectations
Exceeded my expectations
How secure do you find our online banking platform?
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Not secure at all
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Very secure
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Are the instructions and/or information on our online banking platform useful and easy to understand?
If you required assistance during your transaction, did you find the Help available on our platform useful?
Yes
No
I did not need assistance
Were you able to complete your online banking tasks without any difficulties or problems?
Did you experience any system issues the last time that you used Absa Online?
What can Absa do differently to improve your online banking experience? Please give as much detail as possible.
Questionnaires are conducted confidentially. To enable Absa to improve their service, may we have your permission to provide your identity together with the answers you have given us in this interview to Absa?
Please provide us with the following: